Return & Exchange Policy:
We have a 30-Day Return/Exchange Policy for all products from the date the item is received.
*We do not refund original shipping charges*
Return Instructions within Australia:
Click here to print a return label and pay for postage to all locations within Australia
When returning or exchanging items please follow the steps below.
1) Click on the "click here to print return label" link below and follow the steps through the Australia Post
Portal
2) Enter Order number and email address
3) Enter purchase date, reason for return and specify 'refund' or 'exchange' and your address details
4) Choose
'print your own label' and drop at any post box or post office or 'paperless print in store' and take your unique QR
code to your post office
Note: This returns process costs a flat rate of $15.75 to all locations IN Australia
Click here to print a return label and pay for postage to all locations within Australia
Return Instructions for New Zealand:
Package items with a note including your name, address, order number and specify RETURN or EXCHANGE.
Send via your chosen method to our return address.
Born Primitive Australia
P.O Box 505
Torquay
VIC 3228
Once our warehouse receives and processes your return, we will refund your original payment method. If requesting an exchange, your exchange item will be shipped out to you within 2-7 business days at no charge to you.
Product Issue:
If you believe there is an issue with your product, we ask that you please reach out to our Customer Service team at infoau@bornprimitive.com within 90-Days. When reaching out please include your order number, a description and a picture of the issue for us to better assist you.