We have a 30-Day return policy for all products from the date the item is received. If the product has never been worn or used and the tags remain intact, the customer will be issued a full refund for the purchase price of the product or the option to exchange. We do NOT refund your original shipping charge. Original tags MUST be intact. Please simply write RETURN anywhere on the original packing slip. ***FOR ALL ITEMS- Please try on with no make up or deodorant on. If you do attempt to return an item with deodorant stains on it, there will be a 25% Re-Stocking Fee of the Retail Price!!! We will NOT issue you a refund for ANY ITEM with any other type of staining!
If the product has been used already, the return will only be honored if there is a production defect. For any product defects, we offer a 90-Day return policy. We will examine the product when we receive it and notify you if the return is being honored. To help avoid this, we request you email us pictures of the defect prior to shipping it back or the return may not be honored (firstname.lastname@example.org).
Exchanges can be within 30 Days of receiving the product AS LONG AS the original tags are intact (if tags were present), the item is in its original bagging and there are NO stains of any type on the item! Please clearly mark what size/ color you want to exchange the item for on the original packing slip. This can be written anywhere on the packing slip.
***FOR ALL ITEMS- Please try on with no make up or deodorant on. If you do attempt to exchange an item with deodorant stains on it, there will be a 25% Re-Stocking Fee of the Retail Price that must be paid before we ship out your new item. We will NOT be able to exchange ANY ITEM with any other type of staining.
DON’T HAVE A PACKING SLIP? SIMPLY INCLUDE A NOTE WITH YOUR ORDER NUMBER, WHETHER YOU WANT A RETURN OR EXCHANGE AND IF YOU WANT AN EXCHANGE, INCLUDE YOUR RETURN ADDRESS AND WHICH SIZE/ ITEM YOU WOULD LIKE!
Returns/ Exchanges can be sent to:
Born Primitive Australia
P.O Box 505